How to Make the Most of These Resources
Maximize your learning with these proven strategies
Take Notes
Keep a notebook or digital document to jot down key insights, actionable tips, and ideas from each resource you explore.
Set Specific Goals
Identify specific skills you want to improve and focus on resources that directly address those areas of development.
Practice Regularly
Apply what you learn through role-playing exercises, real customer interactions, or practice scenarios to build confidence.
Create a Schedule
Dedicate regular time each week to explore new resources, review key concepts, and develop your skills systematically.
Customer Service Resources
Explore our curated collection of valuable resources to enhance your customer service skills. Watch videos directly on our site with our built-in video player.
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Calmer Calls
Resources for handling difficult customer calls, de-escalation techniques, and phone communication strategies
Myra Golden's Blog
Expert advice on handling difficult customer calls, de-escalation techniques, and communication strategies from a customer service expert.
7-Step Call Flow Strategy
Discover a proven 7-step call flow strategy to elevate your telephone customer experience and handle calls professionally.
Sound nicer in less than 10 minutes
5 Psychology-Backed Tips to Sound Friendly on Every Customer Service Call.
Shorter calls, Happier You
The Secret Script That Reduced Call Times from 20 Minutes to 5 Minutes.
CUSTOMER SERVICE FULL TRAINING COURSE!
CUSTOMER SERVICE TRAINING COURSE! (Customer Service Skills) How to Be GREAT at CUSTOMER SERVICE!
Roleplay & Mock Calls
How to Empathize in Call Center Customer Service | Scripts, Mock Calls
Livelier Chats & Emails
Resources for improving written communication, professional email writing, and live chat skills
LiveAgent Academy
Comprehensive training platform for customer service professionals with courses on email communication, live chat, and more.
Grammarly Business
How to make your writing sound more professional. Practical tips for improving business communication and email writing.
Professional Writing Guide
A comprehensive guide on "The Nitty-Gritty of Professional Writing" with practical examples and best practices.
Shift Your Mindset
Mastering a Customer Service Mindset
Remember, the Customer is your Guest
6 Tips For Improving Your Customer Service Skills | Indeed Career Tips.
Live Chat Tips!
Live Chat Customer Service Tips
Staying Positive on Live Chat
Chat Support Tips – 6 Ways to Conquer the Negativity Bias
Social Media Tips!
How To Handle Complaints On Social Media
Email Tips - Structure
How to Write a PERFECT Customer Service Email?
Email Tips - Acknowledging Emotion
How to respond to an unhappy customer emails.
Email Tips - Complaint
How to Write a Complaint Response Email to a Customer.
Email Tips - Phrases
30 Phrases for the Perfect Business Email
Get Hired
Resources for applying for roles, acing customer service interviews, answering common questions, and building confidence
HOW TO WRITE A CV or RESUME
CV and RESUME TEMPLATES and TIPS!
HOW TO WRITE A COVER LETTER THAT GETS YOU HIRED!
Step-by-Step Example of COVER LETTER TEMPLATES!
Careervidz TikTok Tips
Short, helpful career advice videos including customer service interview tips, resume advice, and quick career hacks.
Best Answers to Common Interview Questions
TOP 7 COMMON INTERVIEW QUESTIONS & HOW TO ANSWER THEM | PASS YOUR INTERVIEW 2026!
Customer Service Interview Q&A
Comprehensive guide to common customer service interview questions with sample answers and best practices.
PassMyInterview Guide
Detailed breakdown of customer service interview questions and winning answers with practical examples and templates.
STAR INTERVIEW QUESTIONS & ANSWERS!
The STAR TECHNIQUE for Behavioural Interview Questions!
Answering Questions With No Experience
Learn how to successfully answer interview questions when you lack direct experience and highlight transferable skills effectively.
Tell Me About Yourself
Tell Me About Yourself - A Good Answer to This Interview Question.
PSYCHOLOGY HACKS That Will Get You HIRED!
Learn Job Interview Secrets!
5 Tips to OVERCOME Interview NERVES!
How to NOT be NERVOUS in a Job Interview!
HOW TO BE CONFIDENT IN A JOB INTERVIEW!
11 Tips For Overcoming Interview Nerves!
How to Speak Fluently in Interviews
YouTube tutorial on improving your interview communication skills, reducing anxiety, and speaking confidently during interviews.
Questions to Ask at the End of an Interview
How to interview the interviewer.
The Job Interview Question You Should NEVER Ask!
9 smarter interview questions that actually reveal what it's like to work at a company.
More Learning Opportunities
Continue your customer service education with these additional options
Recommended Books
- "The Customer Service Revolution" by John DiJulius
- "Exceptional Service, Exceptional Profit" by Leonardo Inghilleri
- "Customer Service for Dummies" by Karen Leland & Keith Bailey
Online Courses
- Coursera: Customer Service Fundamentals
- LinkedIn Learning: Customer Service Foundations
- Udemy: Customer Service Mastery
Professional Communities
- Customer Service Professionals Group on LinkedIn
- Help Desk Institute (HDI) Community
- Customer Experience Professionals Association